Terms & Conditions

Customer service remains at the heart of eCarMover.com’s business model, so we encourage all customers to contact us with questions.

Terms & Conditions
Effective Date: 7-11-2025
Website: www.ecarmover.com

Welcome to ecarmover.com. These Terms & Conditions ("Terms") govern your access to and use of our website and services. By accessing or using our platform, you agree to be bound by these Terms.


1. Introduction

ecarmover.com ("we", "us", or "our") provides logistics, relocation, and related services for electric vehicles (EVs) through our website and partner networks. By using our services, you confirm that you have read, understood, and agreed to these Terms.


2. Services

We offer the following primary services:

  • EV transportation and relocation

  • Fleet delivery and dispatch

  • Charging and battery status support (where applicable)

  • Scheduling and tracking through our platform

Specific services may be subject to separate terms or agreements, which will be made available at the time of booking.


3. User Eligibility

To use our services:

  • You must be at least 18 years old

  • You must have the legal authority to enter into a binding contract

  • You must provide accurate and complete information during registration or service request


4. User Responsibilities

When using ecarmover.com, you agree to:

  • Not use the site for unlawful purposes

  • Not damage or interfere with the website’s security or functionality

  • Not provide false, misleading, or fraudulent information


5. Booking and Payment

  • All bookings must be confirmed through ecarmover.com or an authorized representative.

  • Fees are based on service type, vehicle size, distance, and other variables.

  • Payments must be made using approved methods (credit/debit card, bank transfer, etc.).

  • Cancellations or changes may be subject to additional fees.


6. Cancellations & Refunds

Cancellations must be made [X] hours before the scheduled service time for a full refund. Late cancellations may result in partial or no refund, depending on service stage. Please refer to your specific booking confirmation for applicable cancellation terms.


7. Service Limitations

We reserve the right to:

  • Refuse service for any reason

  • Cancel or reschedule services due to weather, traffic, or unforeseen circumstances

  • Limit services to specific geographical areas


8. Liability Disclaimer

While we take every precaution to ensure your EV is handled safely:

  • We are not liable for pre-existing damage, electrical faults, or issues not caused by our service.

  • We are not responsible for delays caused by force majeure events (e.g., natural disasters, strikes, accidents).

  • Liability, where applicable, is limited to the value of the booked service.


9. Intellectual Property

All content on ecarmover.com, including logos, trademarks, software, and visuals, is the property of ecarmover.com or its licensors. You may not use, reproduce, or distribute any content without prior written consent.


10. Privacy Policy

Your use of ecarmover.com is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.


11. Third-Party Links

Our website may contain links to third-party services or websites. We are not responsible for the content, terms, or practices of these external platforms.


12. Modifications

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.


13. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction, e.g., State of California, USA]. Disputes will be resolved exclusively in the courts of [Insert Location].


14. Contact Us

If you have questions about these Terms, please contact us at:

Email: info@ecarmover.com
Address: 9315 Eden Ave Hudson, Florida 34667
Phone:1-800-921-8755

 

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