Frequently Asked Questions

What Should I Have Ready at Pickup?
Please have one full set of keys to the vehicle — including trunk, locking spare and ignition — to provide the driver at time of pickup. If you’re shipping your vehicle internationally, please provide all major documentation, including registration and insurance information.

Where Will You Pick Up My Vehicle?

Usually, our drivers come directly to your door to pick up and deliver vehicles. At times, municipal regulations bar commercial vehicles from parts of town, or homeowners live in areas inaccessible by large, towed vehicles. If your home can’t be reached by our driver, we’ll negotiate a safe public area, such as a nearby parking lot, as the pickup location.

What Does the Pickup Process Entail?

Please have all keys and documents handy and all items removed from the vehicle when your driver arrives. Before we load the vehicle, you and your driver will perform an inspection of the car, noting existing damages and other imperfections. Once the inspection document, known as a condition report, is completed and you sign it, your vehicle is ready for transport.

Do I Need to Be Present At Pickup and Delivery?

Because loading and unloading involve a visual inspection of your vehicle, either you or a designated agent must be present to certify its condition and sign the condition report.

What if my vehicle is damaged in transit?

As part of our delivery protocol, our driver and you inspect the vehicle as you take possession of it, and complete a final inspection report to finalize the delivery. All damage should be noted on this report. It’s critical to record all damage on this report: Any undocumented damage reported later won’t be covered.

Your driver will provide a phone number to call to file your initial damage claim, where an operator will start the claims process. Typically, you’ll receive an estimate for repair, and submit that to the operator, who will then walk you through the reimbursement portion of the claims process.

Will My Vehicle Be Fully Insured During Transit?

In most cases, our drivers carry an insurance policy that protects up to $100,000 per vehicle against damage, with no deductibles for owners. Once your car is loaded onto our truck, it’s fully insured with a zero deductible to the owner

Can I Ship Personal Items Inside My Car?

We don’t recommend shipping property inside your vehicle during transit. They won’t be covered by insurance against loss or damages if you choose to include items in the vehicle during shipment.

Why Are Your Rates Higher for Trucks and SUVs?

Shipping rates are based on the amount of space a vehicle takes in a carrier as well as its weight because of cargo space and fuel consumption considerations. Because trucks and SUVs are typically taller and heavier than sedans, must price them based on the additional demands they put on our carriers.

How Long Will It Take To Deliver My Vehicle?

Transport times are dictated by the distance between pickup and delivery time. Coast-to-coast moves often take between 7 and 14 days, while shorter moves can be completed in one or two.
The Federal Motor Carrier Safety Administration limits drivers to 500 miles each day; rough estimates of your delivery window can be calculated by dividing the distance between pickup and drop-off by 500.

Many other factors influence shipping times, including weather conditions, road and traffic circumstances and the number of stops made before your delivery.

What Is a Closed Carrier, and Why Is It More Expensive?

Most auto transport vehicles you see are open carriers — trailers where transported vehicles are loaded onto an open trailer and left exposed to the elements.

A closed carrier provides a roof and walls to shelter cars during transit. Because these carriers are more expensive to produce and maintain and may have a smaller capacity than open carriers, their rates are higher. We recommend closed carriers for antique or custom cars.

Any other questions about shipping your vehicle with Contact us for answers.

Ready to start shipping? Visit our Request a Quote page.